Shipping policy

RATES

All orders ship with economy ground service unless otherwise specified. Shipping rates are shown on the checkout page.

PROCESSING TIMES

Orders with in-stock items are typically processed within 1-2 business days. We do not process orders on holidays and Saturday or Sunday. Orders placed on the weekend or on a holiday will begin to process the next business day.

If we are experiencing a high volume of orders, shipments may be delayed and processing times will be longer.

SHIPPING CARRIER

To provide the quickest and most affordable service possible to our customers, we ship orders using United Parcel Service (UPS) and USPS (United States Postal Service). The carrier is selected based on the most economical option and cannot be changed upon request.

The “in-transit” times for orders are usually between 3-10 business days. Please note that service interruptions outside of our control can affect the in-transit timeframe and we are not responsible for delays.

DELIVERY GUARANTEES

We cannot guarantee processing, shipping, or arrival times for any order.

MISSING PACKAGES

We do not take responsibility for lost, stolen, or otherwise missing items that occur during shipment if the order has been marked as delivered by the courier. Please make the proper arrangements to retrieve your order at the shipping address provided.

ORDER CANCELLATIONS & MODIFICATIONS

If you want to update your order in any way please contact support@infusedbylevo.com with your order number as soon as possible, and we will assist with your order update to the best of our abilities.

If your order has already shipped, we will help you make the appropriate return(s) according to our regular return policy and applicable restocking fees.

INTERNATIONAL SHIPPING

We do not ship outside of the USA at this time.